Answerline has many years of experience serving businesses in the property management industry, such as apartment complexes, condos, senior living facilities, HOAs, leasing offices, and commercial properties.
Our staff is trained in the industry to follow your exact protocol, contacting you for maintenance requirements given by your office. Our agents are experienced and handle your calls with confidence and professionalism, working with tenants to assure them we are “here to help”. When you partner with Answerline, we become an extension of your office and handle calls whether during the business day, after hours, or weekends, and holidays.
Services we Provide:
Live Operator Service – 24/7 coverage; our U.S. based, highly trained agents determine the type of call based on your protocol, take accurate messages, and deliver them in a timely, efficient manner. Professional, live agents available around the clock to accurately handle everything from routine inquiries to urgent situations. Prompt and professional phone answering at all times. Fully customizable call handling procedures designed to meet your specifications. Accurate call screening so you receive the right calls at the right time. 24/7 lead generation and appointment scheduling services.
Emergency Call Handling – Receive urgent calls immediately; we will page, SMS text, email, or call your on-call personnel, then follow up to ensure they received the message. We also can patch the caller directly through to your on-call before disconnecting to ensure service continuity.
Custom Message Delivery – You’ll receive your accurate messages when you need them and the way you want. SMS text, email, or fax. You can choose to receive your messages immediately or at specific times of the day. We also can send messages electronically to multiple people at no extra charge.