Answerline is a leader in providing patient solutions for the medical and dental industries, as well as Home Health Care. Our HIPAA compliant services are utilized by medical facilities, Home Health Care Offices, Therapists, and Dental Offices. We manage your inbound calls providing solutions to connect you to your patients and clients. You can even manage your on-call updates through our web portal. Our training is ongoing, we care about the needs of your callers, and our agents follow your specific and sometimes changing protocol, treating your callers in the same way they themselves would expect to be treated. Request more information by calling 888-908-2400.
Services We Provide:
Live Operator Service – 24/7 coverage; our U.S. based, highly trained agents determine the type of call based on your protocol, take accurate messages, and deliver them in a timely, efficient manner. Professional, live agents available around the clock to accurately handle everything from routine inquiries to urgent situations. Prompt and professional phone answering at all times. Fully customizable call handling procedures designed to meet your specifications. Accurate call screening so you receive the right calls at the right time. 24/7 lead generation and appointment scheduling services.
Emergency Call Handling – Receive urgent calls immediately; we will page, SMS text, email, or call your on-call personnel, then follow up to ensure they received the message. We also can patch the caller directly through to your on-call before disconnecting to ensure service continuity.
Custom Message Delivery – You’ll receive your accurate messages when you need them and the way you want. SMS text, email, or fax. You can choose to receive your messages immediately or at specific times of the day. We also can send messages electronically to multiple people at no extra charge.