Disasters don’t make appointments; they don’t call ahead. When calamity strikes, be there with customer care that counts.
There’s no telling when disaster will strike. As the owner of a restoration contracting company, you need to be ready to respond to customers around-the-clock. If you are unable to answer your phones, you are tarnishing your reputation and missing out on valuable business opportunities.
Did you know that 67% of customers hang up the phone out of frustration if they can’t reach a real person? Every one of your calls should be handled with courtesy and professionalism.
Every one of your calls should be answered with efficiency and tact. Every one of your calls should be directed to Answerline’s answering service for restoration contractors.
Services We Provide:
Live Operator Service – 24/7 coverage; our U.S. based, highly trained agents determine the type of call based on your protocol, take accurate messages, and deliver them in a timely, efficient manner. Professional, live agents available around the clock to accurately handle everything from routine inquiries to urgent situations. Prompt and professional phone answering at all times. Fully customizable call handling procedures designed to meet your specifications. Accurate call screening so you receive the right calls at the right time. 24/7 lead generation and appointment scheduling services.
Emergency Call Handling – Receive urgent calls immediately; we will page, SMS text, email, or call your on-call personnel, then follow up to ensure they received the message. We also can patch the caller directly through to your on-call before disconnecting to ensure service continuity.
Custom Message Delivery – You’ll receive your accurate messages when you need them and the way you want. SMS text, email, or fax. You can choose to receive your messages immediately or at specific times of the day. We also can send messages electronically to multiple people at no extra charge.