When an emergency arises, you want someone to handle your calls with precise detail and accuracy. The majority of companies in the HVAC, Plumbing, and Electrical industry offer service 24 hours a day, seven days a week. Customers want to speak to a real person who can help solve their problem, and that is where Answerline comes into play.
Our agents respond quickly, dispatching your emergency calls to the on-call provided by your company. Whether you prefer the call to be patched to the caller, or sent via SMS text, the end result is a real-time solution. With Answerline you’ll never miss an opportunity to meet the needs of your current customers or capture new business.
Services We Provide:
Live Operator Service – 24/7 coverage; our U.S. based, highly trained agents determine the type of call based on your protocol, take accurate messages, and deliver them in a timely, efficient manner. Professional, live agents available around the clock to accurately handle everything from routine inquiries to urgent situations. Prompt and professional phone answering at all times. Fully customizable call handling procedures designed to meet your specifications. Accurate call screening so you receive the right calls at the right time. 24/7 lead generation and appointment scheduling services.
Emergency Call Handling – Receive urgent calls immediately; we will page, SMS text, email, or call your on-call personnel, then follow up to ensure they received the message. We also can patch the caller directly through to your on call before disconnecting to ensure service continuity.
Custom Message Delivery – You’ll receive your accurate messages when you need them and the way you want. SMS text, email, or fax. You can choose to receive your messages immediately or at specific times of the day. We also can send messages electronically to multiple people at no extra charge.