When Business Calls…Experience Answers
Answerline Communications, Inc is a professional answering service, providing 24/7 live coverage for small & large companies.
Computerized message taking includes message delivery via fax, pager, cellular/SMS, and e-mail to name a few. Instantly, your company name and protocol appear on the agent’s screen. Our customer service reps know who you are, where you are, when you will be back, and what to do with your call. Calls are dispatched per your instructions.
Other Services We Provide: Product or service orders, catalog requests, help desk calls, and more — Answerline Communications will customize a service using our State-of-the-Art Technology system to meet your needs. We can be your go-to 24/7/365 one-stop office. You can reduce employee costs, increase completed orders, and most importantly decrease your worry.
Order Entry: We have a commitment to work beyond expectations for our clients. Your complete satisfaction in handling your order taking needs is a priority for us. We consider it a team effort, and our customer service reps are trained on your service or product to maintain a win-win situation. We approach your callers like you do, able to follow your customized script, up-sell, and field customer service questions. For clients who sell via the internet, we can also help with overflow calls, order processing, and reduce the need for additional in-house staffing, 24-hours a day.
Customer Service and Help Desk: We offer total solutions for customer support. We make it our responsibility to make sure we provide service that goes beyond what our clients expect. While utilizing technologies that are ever-changing, we become an extension of your business, dedicated to portraying that lasting positive impression
Appointment Scheduling: Whether it is handling the appointments for a single professional, or an entire office, we can integrate with your software for appointments that need to be changed, canceled, or filled at any time. This can be done without double booking or overlapping appointments. Additionally, we access your software for follow up calls, or to assist your employees and staff with checking in and out, or any internal office needs.
Event and Seminar Reservations: We provide 24-hour coverage to take your reservations for upcoming classes, seminars, lodging, or any scheduled event. This maintains your confidence that the job is getting done effectively, and eliminates the worry about full-time staffing, or purchasing additional telephone lines or equipment.
Dealer Locates: We are the main communications hub for your callers needing referrals. They may need to know the closest location to a retail or other business, directions, business hours, or advertised specials. It allows you to advertise 24-hour availability, with minimal cost.
Web Support: Change is ongoing in our internet world! Answerline is a perfect fit for your web-based business. Your customers often need the support of a live agent at any hour, whether it be to complete their order or answer questions related to your service or products. Our professional agents will access your site directly to help with this process.
Request more information and get your quote today!
[su_button url=”http://answerline.wpenginepowered.com/contact” target=”self” style=”flat” background=”#23b3e8″ color=”#FFFFFF” size=”15″ wide=”25″ center=”no” radius=”0″ icon=”” icon_color=”#FFFFFF” text_shadow=”none” desc=”” download=”” onclick=”” rel=”” title=”” id=”” class=””]REQUEST INFO[/su_button]
You can reach us at 888-908-2400 or by e-mail: info@answerlineinc.com
Answerline Communications, Inc is a professional answering service, providing 24/7 live coverage for small & large companies.
Computerized message taking includes message delivery via fax, pager, cellular/SMS, and e-mail to name a few. Instantly, your company name and protocol appear on the agent’s screen. Our customer service reps know who you are, where you are, when you will be back, and what to do with your call. Calls are dispatched per your instructions.
Other Services We Provide: Product or service orders, catalog requests, help desk calls, and more — Answerline Communications will customize a service using our State-of-the-Art Technology system to meet your needs. We can be your go-to 24/7/365 one-stop office. You can reduce employee costs, increase completed orders, and most importantly decrease your worry.
ORDER ENTRY
We have a commitment to work beyond expectations for our clients. Your complete satisfaction in handling your order taking needs is a priority for us. We consider it a team effort, and our customer service reps are trained on your service or product to maintain a win-win situation. We approach your callers like you do, able to follow your customized script, up-sell, and field customer service questions. For clients who sell via the internet, we can also help with overflow calls, order processing, and reduce the need for additional in-house staffing, 24-hours a day.
CUSTOMER SERVICE & HELP DESK
We offer total solutions for customer support. We make it our responsibility to make sure we provide service that goes beyond what our clients expect. While utilizing technologies that are ever-changing, we become an extension of your business, dedicated to portraying that lasting positive impression.
APPOINTMENT SCHEDULING
Whether it is handling the appointments for a single professional, or an entire office, we can integrate with your software for appointments that need to be changed, canceled, or filled at any time. This can be done without double booking or overlapping appointments. Additionally, we access your software for follow up calls, or to assist your employees and staff with checking in and out, or any internal office needs.
EVENT & SEMINAR RESERVATIONS
We provide 24-hour coverage to take your reservations for upcoming classes, seminars, lodging, or any scheduled event. This maintains your confidence that the job is getting done effectively, and eliminates the worry about full-time staffing, or purchasing additional telephone lines or equipment.
DEALER LOCATES
We are the main communications hub for your callers needing referrals. They may need to know the closest location to a retail or other business, directions, business hours, or advertised specials. It allows you to advertise 24-hour availability, with minimal cost.
WEB SUPPORT
Change is ongoing in our internet world! Answerline is a perfect fit for your web-based business. Your customers often need the support of a live agent at any hour, whether it be to complete their order or answer questions related to your service or products. Our professional agents will access your site directly to help with this process.