Short-handed? No need to hire extra staff.
- Let us route calls to your staff.
- Let us work “from your front desk”. We will handle your calls while you take care of other important matters!
- Let us be your friendly receptionist at a fraction of the cost.
What is a virtual/remote receptionist?
A virtual office receptionist is a real person who answers your telephone calls and provides other support services. Virtual receptionists provide professional customer support just as your own employees would, but they do it virtually – over the internet.
When a customer calls your business phone line, the call is routed to one of our virtual receptionists. The receptionist sees your account information immediately and answers the call in your business name, using the greeting you’ve specified.
The caller gets patched to your on-call staff, leaves a message, places an order, or schedules an appointment – just like they would when talking to your in-house receptionist.
You are then notified of any calls you have received.
Services We Provide:
Live Operator Service: 24/7 coverage; our U.S. based, highly trained agents determine the type of call based on your protocol, take accurate messages, and deliver them in a timely, efficient manner. Professional, live agents available around the clock to accurately handle everything from routine inquiries to urgent situations. Prompt and professional phone answering at all times. Fully customizable call handling procedures designed to meet your specifications. Accurate call screening so you receive the right calls at the right time. 24/7 lead generation and appointment scheduling services.
Emergency Call Handling: Receive urgent calls immediately; we will page, SMS text, email, or call your on-call personnel, then follow up to ensure they received the message. We also can patch the caller directly through to your on-call before disconnecting to ensure service continuity.
Custom Message Delivery: You’ll receive your accurate messages when you need them and the way you want. SMS text, email, or fax. You can choose to receive your messages immediately or at specific times of the day. We also can send messages electronically to multiple people at no extra charge.
You can reach us at 888-908-2400 or by e-mail: info@answerlineinc.com
We are looking forward to hearing from you.